Managed Services

Managed hosting is the operation of specific servers – dedicated or virtual machines, clusters, mail servers. Managed services is the umbrella above that: besides servers, it includes domains and DNS, databases, load balancing, content delivery, backup and recovery, security and consulting.

If you only need servers, book the services from Servers & Web. If you want to hand over the operation of an entire platform, combine several managed services.

We run the infrastructure: setup, updates, monitoring, backup and fault resolution. Your applications and data remain yours, and your development teams keep control over what runs on it.

Yes. The systems run in our own data centres in Hanover, Wolfsburg and Frankfurt, certified to ISO 27001 based on BSI IT-Grundschutz, certificate BSI-IGZ-0552-2023. kyberio is a German company and is not subject to the US CLOUD Act.

Companies that run business-critical applications without keeping their own operations staff for them – above all enterprise customers, agencies and ISPs, and software vendors who want to run their platform in a stable and scalable way.

Individually. Every service in the list can be booked on its own and combined with the others – from a single web server to a managed application including database, backup and load balancing.

Managed services are one operating model, the cloud platforms are the other: there you run things yourself, here we run them. Where the systems are located is set out under our data centres.

Yes, five, and they build on one another. Platform means: we are responsible for the virtualisation environment, you for your machines on it. Admin adds the configured operating system, with administrative access for you and for us — operational responsibility stays with you. Monitoring & Patching takes updating off your hands: security patches in agreed maintenance windows, ongoing monitoring, fault alerts around the clock. Advanced extends this with patching windows of your choice and monitoring right down into the applications. Full-Managed is the complete handover — administrative access with us alone, responsibility for infrastructure, operating system and applications. Billing is per system. What each level includes in detail is set out under Monitoring and patching.

We monitor around the clock, every day of the year. How quickly we intervene and through which escalation stages is set out in your contract — a time we have not committed to is not a time we state here.